Disclaimer

The terms ‘we’ or ‘our’ makes reference to Ay! Mi Madre. Our terms and conditions are subject to change without notice. 

By using our site or placing on order, you are agreeing to the terms below. To the extent permitted by law, we disclaim liability from any issues caused from usage of our site and system. 

Online Ordering Service Fee

By placing an online order with Ay! Mi Madre you are agreeing to a 4.99% online ordering service fee that is applied to each meal. The 4.99% online ordering service fee is issued for the development, maintaining and servicing of the systems software and hardware. 

Order Changes

Orders that are already made can no longer be modified or changed. If an order is not made or it has been place at a later date, we will allow changes. Please contact us immediately to make any changes.

Order Cancellation Policy

We reserve the right to cancel an order without providing reason but may be due to unavailability or an error in the pricing with our products. 

We will always inform you of any changes to your order and provide a refund if an order is cancelled by us. We will not be held liable for any damages by exercising this right.

Customer Cancellation Policy

If you wish to cancel you order, please notify us immediately. Order cancellation is at our sole discretion. If your food has not be made yet, we will generally allow you to cancel and provide a refund. Once your order is made, you will no longer be able to cancel your order.

Refunds

Refunds may be issued at our discretion and can be either partial or whole depending on the circumstance. Refunds will not be given for making the wrong order or choice. If you believe your order was not as advertised, please contact us and we will help resolve the issue. If a refund is issued, we will do it via the method you made payment. If payment is made via credit-card or EFPTOS, refunds can take up to 2 weeks to process but will generally take 3-5 business days.

Alcohol Service

Our premise is a licensed alcohol venue. We must adhere to all local laws regarding the service of alcohol. This includes not serving alcohol to those under 18, ‘too’ intoxicated or by discretion. No outside beverages or alcohol is to be brought on premises. We reserve the right to ask customers to leave if they are behaving inappropriately with respect to our venue and without providing reason.

Payments

We accept credit card only. 

*Please be advised that attempted chargebacks for Non-Fraudulent transactions through this website (Powered by Yay3) will be subject to criminal investigation and these individuals will be prosecuted to the fullest extent of the law”

Tax

Our prices do not include tax. Our tax rate is 7.5% for state and local taxes combined. 

Copyright

All images and content on our site is either copyright to Ay! Mi Madre or our 3rd party licensors and must not be distributed, modified, reproduced or used for any purpose without our prior consent which can be refused at our discretion. This site may be printed but cannot be modified or used in any way for any commercial purpose.

Privacy

Your privacy is critical to us. We will never ask for information unless we need it, we will never share your information with anyone except to comply with the law or further develop our product or business and protect our rights. Usage of this site does require that you accept usage of third party tracking libraries such as Google Analytics to enable site improvements. This data will never be correlated to any personal information of any kind

Website

By using this website, you are agreeing to our terms and conditions. We will do our best to ensure that all information on our website is accurate. We will not be liable for any damages that arise from incorrect or missing information and performance issues. Our site makes use of third party content, we do not give any representation or endorsement of these brands or products.

By clicking the checkbox agreeing to our terms and conditions when you place an order you agree to receive text messages and/or calls and/or emails from us or 3rd party delivery services that are service-related or promotional including updates, alerts, and promotions, specials, and other marketing offers. Message and data rates may apply. Message frequency varies.

You can cancel this service at any time by replying “STOP”. After you reply “STOP”, we will send you a reply message to confirm that you have been unsubscribed. If you want to join again, reply “START”. If you need assistance you can reply “HELP”.